FAQ
Frequently asked questions
Where is the event located?
AZ Jazz Fest is located at High Street 5415 E High St, Phoenix, AZ 85054. High Street is an outdoor venue. High Street which is located near the intersection of Loop 101 and SR 51 in North Phoenix. Easily accessible from Scottsdale, downtown Phoenix and the entire metropolitan area.
This location is an outdoors shopping center. The event is rain or shine.
Where can I buy tickets?
Official Tickets for the AZ Jazz Fest event on High Street are sold exclusively via azjazzfest.com. Purchasing tickets from any third party reseller (StubHub, Vivid Seats, Seat Geek, Ticketfly, Craigslist, etc.) is done at the sole risk of the buyer and is not recommended. We are unable to guarantee or verify validity of tickets purchased from a third party.
All Attendees Must Have a Ticket. Tickets are non-refundable.
How do I select the payment plan option?
On the website during checkout, you can find the option by adding the desired tickets to your cart from the event page and clicking Buy Tickets. Once you get to your check out screen you will find a blue button that says + Use payment plan under your order summary on the left-hand side of your checkout screen.
How do I process a payment while on a payment plan?
Once you have updated your credit card information, Friendly Sky will attempt to process your payment up to 5 days after the initial installment was due . If that payment does not go through we will attempt it again in 5 days after the previous attempt, if that attempt does not go through your payment plan will be canceled. If you would like your payment processed immediately please contact the box office at 602-244-8444.
How do I view my payment plan schedule?
To manage your payment plan please follow the steps below:
- Log In to your Friendly Sky Account
- Hover over your user menu with your initials displayed in the upper right
- Click My Orders
- Click the event card that your payment plan is under
- Click on the blue ‘Payment Plan Active’ hyperlink that will expand your payment plan details
How do I cancel my payment plan?
You can actually cancel your payment plan directly through your Friendly Sky account. Please note that once you do cancel your payment plan we will not be able to refund you for the payments that have already been made, per our strict purchase policy.
Are there any late fees?
There is a 5-day grace period for late payments. After 5 days the account will be assessed a $50 late payment fee.
Defaulted Plan: A payment plan is considered in default if payments are more than 15 days late. Once in default, reservations are placed on hold, and the reservation will require a $175.00 reinstatement fee plus all payments paid up to date in order to remove the default status.
Cancellation for non-payment: If after 30 days the default status has not been remedied, Company has the right to cancel the reservation and the customer forfeits all monies paid to the Company.
How do I view my payment plan schedule?
To manage your payment plan please follow the steps below:
- Log In to your Friendly Sky Account
- Hover over your user menu with your initials displayed in the upper right
- Click My Orders
- Click the event card that your payment plan is under
- Click on the blue ‘Payment Plan Active’ hyperlink that will expand your payment plan details
What happens after I purchase a ticket?
Your confirmation email is not your admission ticket; you will receive your mobile ticket(s) at a later date and you will receive both an email & text when tickets are sent out. If you have any questions, please contact us.
Where are my seats located?
What is the capacity of the event?
When do doors open?
The entry gates are scheduled to open at 3:00 pm On Friday and at 11:00 am On Saturday and Sunday. Show Time on Friday is at 4:00 pm & on Saturday and Sunday is 12:00 noon.
VIP Early Entry times are based on the VIP package purchased, when applicable. Refer to your VIP package email for early entry time(s) and instructions.
All shows will conclude by 10 pm, in accordance with the City of Phoenix curfew on amplified sound.
Can bring my own chair to the event?
Any type of portable or foldable chair is NOT permitted into the event.
Is there re-entry for the event?
Re-entry upon exit is NOT permitted.
Do you have a clear bag policy?
The AZ JAZZ FEST has a clear bag policy as follows: Approved Clear Bags :
A clear plastic or vinyl PVC bag that does not exceed 12″ X 6″ X 12″
(such as a Ziploc or Hefty bag).
All bags will be inspected by security upon entry.
(Exceptions will be made for approved medical bags or equipment, which will be inspected by security prior to entering.)
What items are prohibited?
FOR EVERYONE’S ENJOYMENT AND SAFETY, THE FOLLOWING ARE NOT PERMITTED:
-Outside Food or Beverage
-Alcohol
-Illegal Substances
-Seating or Umbrellas
-Weapons of Any Kind
-Professional Cameras / Audio Recording Devices
-Backpacks
-Strollers
-Bags or Purses That Are Not Clear
-Animals
Is parking available at the event?
Complimentary Self-Parking is located along High Street and in the 53rd/54th St. Parking Garage.
What are the age restrictions to attend?
There are no age restrictions but every person needs to purchase a ticket in order to enter, including children.
Will there be food and drinks for purchase?
Yes! We will have an amazing food menu for you to choose from. Also! This event is being held in a shopping center where the restaurants will have delicious food for sale.
How do I become a vendor for the event?
If you’re interested in becoming a vendor, please email: vendors@azjazzfest.com.
Do you take credit card and/or cash?
This is a cashless event. Please bring your credit and debit cards for purchases.
What accesibility options do you offer?
The AZ JAZZ FEST strives to reasonably accommodate the special needs of the patrons who attend our events.
If you have special needs and require a reasonable accommodation, please feel free to contact us directly at (602)244-8444.
Is AZ JAZZFEST Affiliated with Music Getaways?
No. AZ JAZZFEST has no affiliation with Warren Hill or Music Getaways.
What is the Event Cancellation Policy?
CANCELLATIONS
The Event has a very strict cancellation policy.
Cancellation Policy
Payments for the Event are Non-refundable. If You decide not to attend, or are prohibited from attending due to illness, travel delays, or any reasons whatsoever, Company is under no obligation to refund any monies received from You.
The Company shall not provide nor be responsible to provide any refunds for unused tickets, or cancellations for those who do not show up in time for any or part of the event for any reason whatsoever after the start of Event. NO EXCEPTIONS WILL BE MADE.