Terms of Service

Terms of Service

AZ Jazz Fest 

Terms & Conditions

Relationship of Parties

This Agreement is between you, on the one hand, and AZ Jazz Fest on the other hand, where the Event is taking place TBA at High Street (“Venue”). You expressly acknowledge and agree that (a) you are purchasing a ticket/package for this Event with the Company, and no other third parties, including but not limited to AZ Jazz Fest LLC. is a third-party seller and marketing agent for the Event only, who serves as the ticketing agent for the Company; (c) AZ Jazz Fest is not responsible or liable to you for any and all claims arising from or related to the Event in any manner whatsoever.

Your decision to pay in full or with a deposit to purchase an Event ticket constitutes your acknowledgment of and consent to all of the terms and conditions below, including the limitations of liability presented herein. Any and all disputes and claims whatsoever related to, or involving the Company/Event shall be governed by Arizona law and the venue for any litigation shall be in Maricopa County, Arizona.


The Event has a very strict cancellation policy.

Cancellation Policy

Payments for the Event are Non-refundable. If You decide not to attend, or are prohibited from attending due to illness, travel delays, or any reasons whatsoever, Company is under no obligation to refund any monies received from You.
The Company shall not provide nor be responsible to provide any refunds for unused tickets, or cancellations for those who do not show up in time for any or part of the event for any reason whatsoever after the start of Event. NO EXCEPTIONS WILL BE MADE.

Financial Responsibility

The guest that places the reservation is considered the “lead guest” and is the “owner” of the reservation. The lead guest must agree and initiate any changes in the reservation. The lead guest will be responsible for receiving all communications, selecting seats at the time of booking, and making sure all payments are made by financially responsible guests in a timely manner. Be advised that once you book a seat as lead guest you are obligated for the full rate based on the occupancy set forth in the item you purchased.
Financially responsible guests will have the opportunity to choose between making payments in full, or by enrolling in a payment plan  and/or automatic billing according to the terms listed below.
If payment is not received within 48 hours of the payment date(s), Company has the right to consider the reservation cancelled, with appropriate cancellation penalties applied. A $300.00 rebooking fee will be applied to any cancelled reservations being reinstated.


Online Payment Terms

Payment in Full

If you chose the pay in full option, there are no other payments due. All of the terms and conditions apply.

Payment Plan

If you chose the payment plan option, you are agreeing that your deposit and all monthly payments are subject to all of the terms and conditions set forth, as well as the payment plan terms below.

Payment plan terms:

Deposit: a minimum deposit per ticket is required at the time of booking.
Monthly payments: the remaining balance will be divided equally over the remaining months with the first installment due on the first day of the month following the date the deposit was made from the initial deposit and the final payment due no later than October 1st, 2022.
Financing Fees: Payment plan financing fees $175.00. Split plans on the same order are charged an additional $100 per split.
There is a 30 day grace period from the date of your order, to pay your account in full and avoid the payment plan fees.
Late Fees: There is a 5 day grace period for late payments. After 5 days the account will be assessed a $50 late payment fee.
Defaulted Plan: A payment plan is considered in default if payments are more than 15 days late. Once in default, reservations are placed on hold, and the reservation will require a $175.00 reinstatement fee plus all payments paid up to date in order to remove the default status.
Cancellation for non-payment: If after 30 days the default status has not been remedied, Company has the right to cancel the reservation and customer forfeits all monies paid to the Company.


The Artist Lineup is subject to change without notice. You acknowledge that regardless of any change in lineup, the terms of this agreement remain in full effect and you will not be entitled to any refunds if you wish to cancel your reservation.



Rates include accommodations at resort for the Event nights, all concerts taking place at the resort during the Event, all meals and drinks as included in the all-inclusive package at the resort, gratuities and service fees. Rates do not include transportation to and from the airport, certain activities and excursions, and certain resort offerings, which are not part of the all-inclusive package for the Event. Rates do not include unlimited mini-bar stocking or room service in some cases.


Service fees (totaling $75 per person) and all other fees and payments are due in full by the final payment.


Persons who have a physical or mental disability or a medical condition must report them to the Company IN WRITING VIA EMAIL AT THE TIME THE RESERVATION IS MADE or at the time the medical condition is discovered, whichever comes first. Failure to provide such information to the Company could lead to cancellation of your reservation with you incurring the appropriate cancellation penalty if sufficient time is NOT provided to make adequate determination of medical conditions or requirements. The Company reserves the right to revoke or refuse passage to anyone who may require treatment, care or attention beyond that which the resort can provide


The Event does not allow any kind of pets, therapy or emotional support animals. To be classified as a service animal, the guest must alert AZ Jazz Fest in writing via email within 15 days of booking. The guest will be required to provide any and all documentation requested by the Event, AZ Jazz Fest.  In addition, the guest will be required to sign a waiver and may also be subject to certain limitations in regards to accessing areas of the venue and concert viewing areas.


AZ Jazz Fest acts only as sales and marketing agents for the purpose of booking tickets for the Event. The Company expressly disclaim any responsibility for personal injury, property damage, loss, delay, inconvenience, or other matters due to negligence, wrongful acts, errors or omissions on the part of any third party, or any supplier of services of goods or of agents selected by you. This includes, but is not limited to the Event nights.

The Event may, in its sole and exclusive discretion, require any person to withdraw from the event if it is deemed that your actions or conduct is offensive, disorderly and/or a nuisance, and in such event the Company shall have no liability to you as a consequence of the early or other termination of you being at the event, or be required to pay you any refund.


Video or audio recording, filming, or photographs may occur at the Event which may be owned, licensed, assigned or distributed nationwide and worldwide by the Event, their affiliates and assignees. By acknowledging the terms & conditions of the event at the time of booking a reservation at the Event, you acknowledge, allow, and authorize the Company, their affiliates and assignees the right to use your likeness and/or appearance on any film or video format now known or hereinafter developed in any manner whatsoever. You will not receive any compensation for such use and waive any right to bring any action in law or equity against the Company, their affiliates and assignees for such use.


Video recording is strictly prohibited at the Event. No professional photography equipment may be used unless approved by Company staff. Small handheld cameras without interchangeable lenses are acceptable for personal use only. DSLR’s are not allowed for guest use at the event. Commercial use of photography and video is strictly prohibited.


In accordance with local, state, federal and international laws, the Event has a strict zero tolerance policy regarding the illegal use, possession, purchase or distribution of controlled substances. Any violation of this policy will result in immediate ejection from the Event as well as the individuals being turned over to the local law enforcement officials for appropriate legal action. In such cases the Company shall not be liable for any refund or other compensation or damages and reserves the right to refuse entry at future Events.


NO VENDING OF ANY KIND IS ALLOWED at the Event. This means, DO NOT make t-shirts, hats, posters, jewelry or anything else to sell at the Event. Any and all unauthorized merchandise will be confiscated. This policy will be strictly enforced.


Under these terms and conditions, liability by guests for damage to or theft of personal property, delay, circumstances at the resort or elsewhere is limited. In addition, your right to recover in a legal proceeding will be based upon the applicable law and forum stated in these Terms & Conditions. You will find at each resort, independent concessionaires. The Company accepts no responsibility whatsoever for the actions of these independent concessionaires and acts only as a third-party referring their services to you without further liability.

It is understood and acknowledged that the Company is an outside, independent entity and does not own, retain, or have any control over the Venue. In consideration of participating and attending the Event, you voluntarily assume all risks while at the Event,  and release the Company of and from any and all liability, actions, causes of action, suits, injury or death, loss or damage of property, claims, attorney’s fees and demands whatsoever that may be sustained by you at the Event. This release shall be binding upon you, and your heirs, next of kin, executors and personal representatives.

The Company cannot be held responsible for changes at the Venue that vary from what is noted on the Event website, and/or in the ticketing system at the time of purchase or anytime leading up to the Event or during the Event. The Venue is operated under the direction it’s Management and affiliates and may change their offerings at their own discretion and retains the right to do so. Some regular Venue offerings may vary during the event. The Company will do their best to please guests of the Event but does not control the actions of the Venue and acts only as a third party hosting an Event on their property. Any issues arising between guests and the Venue pertaining to matters, including but not limited to those issues related to food & beverage, shops, amenities,  etc, shall be taken up with the venue directly, and while the Company may assist on your behalf if applicable, ultimately the Company cannot be held responsible for actions, incidents, policies, or procedures that are employed by the Venue.

Your decision to purchase a ticket and pay a deposit for the Event constitutes your acknowledgment of and consent to all of the terms and conditions related to this purchase, including the limitations of liability described herein. All disputes and matters whatsoever related to or involving the Event shall be governed by and litigated in the County of Maricopa, Phoenix AZ.




The Event reserves the right, at any time, to modify, change, postpone or abandon all or any part of the event in its sole and exclusive discretion. In this case, the Company will NOT be responsible for any loss or expense caused by reason of such changes, modifications or abandonment. Company shall not refund any of your purchase price or any other charges by guests who decide not to stay through the duration of the event or who are forced to leave early for any reason or cause whatsoever. Unforeseen illnesses, circumstances, and contingencies may arise causing a cancellation by a band or other talent booked for the Event. Under these circumstances, the Company reserves the right in its sole and exclusive discretion to alter or cancel the band(s) contracted for and/or advertised for this Event. You expressly acknowledge that certain resort offerings may change or be cancelled and agree that Company shall not be held responsible for such occurrences made by the resort or the Event. Company reserves the right to change the itinerary, schedule, and/or lineup and change the venue and find a reasonable or suitable alternative in its sole discretion; and in such event(s) shall not be responsible and/or liable to you whatsoever including but not limited to, for any compensatory, nominal or consequential damages.

In the event that this Event is cancelled because of a circumstance or occurrence outside the control of Company, including but not limited to force majeure events (such as acts of nature, fire, earthquake, government imposed travel bans; terrorism etc), which cancellation shall be made in Company’s sole and exclusive discretion, Company shall not be liable for any damages, including but not limited to compensatory, nominal or consequential damages.

Venue information and descriptions seen on the Event website and on other third-party websites (including, without limitation, photographs, videos, editorials, amenities, and property descriptions) are provided by the Venue, suppliers and service providers. This information is provided to serve as a general guideline and while we can direct you to such information as a reference, the Company does not guarantee its accuracy.

All third parties are independent contractors, vendors and not agents or employees of the Company. The Company is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of nay such third parties or for any personal injuries, death, property damage or other damages or expenses related therein.

A reservation/ticket to the Event is a revocable license. The Company reserves the right, without refund of any portion of the price paid or other compensation to you, to refuse admission or to eject any person from the Event, and/or withdraw or refuse to begin services or provide goods to any person, who fails to comply with Company’s zero tolerance policy or is otherwise disorderly or conducting themselves in a way that is in violation of the rules of an applicable third party (resort, hotel, DMC, tour operator, supplier, excursions company, ground transportation provider, etc) and/or applicable local, state or federal law or ordinance, in whole or in part, or whose conduct is deemed by Company or the applicable third party as illegal, disorderly, vulgar, abusive, threatening, aggressive, or out of compliance with this policy or the applicable third party’s terms, conditions, rules or policies, in whole or in part, or whose conduct is deemed by Company or the applicable third party as illegal, disorderly, vulgar, abusive, threatening, aggressive, or out of compliance with the applicable third party’s terms, conditions, rules or policies.


  1. Inclusions: Each Cabaret Ticket includes one meal per day and three drink tickets per person.
  2. Usage: Drink tickets are valid for beverages available at the bar, including coke, water, and alcohol. They are not applicable to festival vendors and are limited to the Cabaret menu.
  3. No Refunds/Exchanges: Tickets are non-refundable, non-exchangeable, and non-transferable. They hold no monetary value.
  4. Responsibility: Patrons are responsible for managing their drink tickets. Unused tickets will not be refunded or exchanged.
  5. Advance Orders: Meals must be ordered in advance. Failure to complete the order process may result in forfeiture of the meal entitlement without compensation.
  6. Drink Responsibly: Please drink responsibly. The festival promotes a safe and enjoyable environment for all attendees.


Without limiting anything set forth in this agreement, you hereby represent and warrant that (a) you will not violate any applicable laws, ordinances and/or regulations at or in connection with the Event and/or activities corresponding to your transactions with Company and/or via the ticketing website; (b) you are of sufficient legal age and authority to enter into any transaction with Company and/or via the ticketing Website, to attend the Event, and to create legal binding obligations for any liability you may incur as a result of entering into this agreement; (c) you are an authorized user of the credit or debit card used to enter into any transaction with Company and/or via the ticketing website; (d) you shall at all times be in compliance with any and all terms, conditions, policies and rules set forth by Company and/or any applicable third party; and (e) you will not attempt to charge back your purchase with your bank or credit card company.  Any attempt by you to charge back any or part of the purchase price or other charges incurred in connection with the Event, shall allow Company to (a) cancel your reservation for the then-current or any future Events, or (b) refuse to accept any reservation for any upcoming Event(s).

Produced by AZ Jazz Fest.

P.O. Box 84797

Phoenix AZ 85080